From our vantage point as an Asia-based capital equipment company, we've structured our customer service model to deliver the fastest, most efficient and highest quality support service to our global customer base. We do this from our network of support centers located in China, Japan, Korea, Singapore, Taiwan.
Our global customer-support infrastructure is built to deliver world-class service at a regional level. Each regional service center is staffed by experienced, well-trained local engineers and management personnel, who provide the highest quality service with the fastest possible response time. All centers are located in close proximity to our customers, and span field-service and spares operations. The goal: to provide comprehensive and seamless support at a local level, from system preparation, start-up and sign-off, through the warranty and post-warranty phases.
We thrive on solving challenging process issues. And we customize our solutions to meet very specific production and cost requirements. But that's not all. Our culture of innovation permeates all aspects of our customer relationships. So, as customers consider their next technology node migration or seek to avoid a looming technical obstacle, AMEC is right there with the vision, technology and process expertise to enable their success. |